Chief Web Chat
To expand our commitment to customer service, we have added web chat as a support
option. To chat online with a Chief Customer Service Representative, click Launch
Web Chat. Chat is available Monday - Friday 7am to 7pm (CST).
If you experience any issues starting the chat service, please check the help option
below or contact customer service by phone at 800.582.6480 or
Our chat currently uses Java to run. If Java is disabled on your computer or browser, chat will not work. We don't recommend changing your settings to enable Java, but would suggest contacting us by phone, email, or filling out a feedback form.
Google Chrome Users
There are currently some issues with the Windows version of Google's Chrome Browser
that prevent chat from working correctly. If you are using Chrome and would like
to use the chat feature we recommend using a different browser such as Firefox or
Disabling Pop-Up Blockers
In order for web chat to launch, you will need to disable any pop-up blockers you
have running in your browser. To do this, follow the specific browser instructions
below, or view the documentation for any third party software you have installed.
Internet Explorer 7
After selecting Launch Chat, click the yellow bar and select Always Allow Pop-ups
from This Site.
Select Options from the Tools menu (or the Firefox menu on Mac OS) and select the
Content tab (see picture below). Select Exceptions and enter www.chiefmfg.com, and
then choose Allow.